STIHL FS 38 Petrol Grass Trimmer

Our delivery costs are based on the weight of your order. Please see our latest costs below:

• Small Parcel: £4.99
• Up to 5kg: £15.00
• 6kg - 25kg: £16.50
• 25kg - 30kg: £17.00
• 30kg - 40kg: £20.00
• 40kg - 250kg: £40.00
• 250kg +: £65.00

The delivery fees are automatically calculated at checkout.

DIRECT FROM SUPPLIER ORDERS

In order to offer you a larger selection of products, we are now offering certain goods 'Direct From Supplier'. These items will be identified by a banner below the item price on the individual item pages.

These goods are not stocked in-store and are available exclusively online only. These orders will be subject to a delivery charge dependant on weight and location. These vary by supplier and as such these costs will automatically be calculated at checkout.

SCOTTISH HIGHLANDS & ISLANDS

Shipping charges for the Scottish Highlands & Islands may need revised by us after the order has been placed, depending on any additional shipping charges.

Additional shipping charges may apply to remote areas or for large or heavy items.

Any additional delivery charge(s) are calculated based on the item ordered and the delivery postcode. We will inform you prior to processing your order of any additional delivery charges applicable to your order, at which time you have the right to accept these, or to cancel your order.

If you would like to receive a quote for delivery to your postcode before you place your order please contact us.

Balgownie Ltd does NOT operate a "Try & Return" policy. Faulty goods should be notified to us as soon as possible. As a rule we do not collect goods from customers unless the fault occurs within the first 30 days, however we can arrange courier collection at your cost. We are under no obligation to accept returns of Non-Faulty goods after the 14 day cooling off period. Please note we are under no obligation to pay for the return of non faulty goods.

Returns of Non-Faulty goods within the 14-day cooling off period will be at the customers expense. Returned goods must be "As New", in complete re-saleable condition, including all manuals and loose items. (Excluding Special Order items, which are non-returnable for any reason.)

Spare Parts: Balgownie Ltd will attempt to source spare parts for customers on occasion. We can only do research with the information given by customers and for that reason Balgownie Ltd will not be held liable for any wrongly supplied parts whatsoever. All parts are researched and supplied on a best endeavours basis. Customers should note that we will do our best to supply parts based on information received. Except in instances of our breach of contract, Balgownie Ltd will not be liable for any return postage costs incurred if the parts turn out to be incorrect based on the customers description. These parts are subject the distance selling regulations, as above.

Swaps: Customers who order incorrect parts and subsequently send them back asking for them to be "swapped" for a different part will be charged carriage at the appropriate rate for the second delivery.

RETURNS

We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in store. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please do not use or damage the items whilst you inspect them. Do not try them in an environment that might make them dirty (e.g. in the garden). We ask that all packaging is kept for a time until you are satisfied with the item - packing will be essential for any return especially petrol powered products where a courier will not collect any unboxed item. We are unable to provide replacement boxes so please do keep the packaging.

It is your responsibility to fully inspect the item upon delivery before first use, that the item you have purchased is to your satisfaction and therefore fit for purpose. Should you notice a fault or defect with any product or find that there are missing components, please contact us immediately. Any claims for goods damaged on delivery should me made within 48 hours. We are unable to provide replacements for goods claimed to be damaged on delivery outside of this period. Failing to contact us at this early stage could affect your return/warranty entitlements.

Petrol powered machines should not be oiled or fuelled unless you intend to keep the item.

All returns must be returned in a re-saleable condition complete with all original packaging and labels, undamaged and unused. Please do not open any blister-packs unless you intend to keep the item. Should you wish to return a product, it must be in the original undamaged packaging.

Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to deduct from the total any amounts due by way of compensation to either repair the goods or to cover any loss.

Any items that need to be replaced must be returned to us first before a replacement can be issued.

Customers who use the Royal Mail Collection Service do so at their own cost.

Returning large palletised goods: If for any reason an item that has arrived on a pallet e.g (Lawn Tractor / Ride-on / Dumper/ Cement Mixer) needs to be returned, the item must be placed on the original pallet (or a suitable other pallet) before a collection can be arranged. The customer is responsible for ensuring the goods are suitably palletised for the return. We are not able to provide replacement pallets or assist with re-palletising the product for its return journey. We suggest holding onto the pallet the product came on.

Items delivered or transferred to locations outside of the Mainland UK - we are unable to collect or send warranty replacement items to these locations (including Northern Ireland, Channels Islands). If you require warranty replacement parts you must return the defective item to us at your cost first, and carriage will be payable for the replacement item should it be warranty (or the cost of the item if it is not).

You can read our Returns Policy in full here.

Your payment information is processed securely. We do not store your card details nor do we have access to your card information.

We accept payments by Mastercard Credit, Visa Credit, Mastercard Debit, & Visa Debit. We also accept payments by Apple Pay, Google Pay & Shop Pay.