Balgownie Ltd does NOT operate a "Try & Return" policy. Faulty goods should be notified to us as soon as possible. As a rule we do not collect goods from customers unless the fault occurs within the first 30 days, however we can arrange courier collection at your cost. We are under no obligation to accept returns of Non-Faulty goods after the 14 day cooling off period. Please note we are under no obligation to pay for the return of non faulty goods.
Returns of Non-Faulty goods within the 14-day cooling off period will be at the customers expense. Returned goods must be "As New", in complete re-saleable condition, including all manuals and loose items. (Excluding Special Order items, which are non-returnable for any reason.)
Spare Parts: Balgownie Ltd will attempt to source spare parts for customers on occasion. We can only do research with the information given by customers and for that reason Balgownie Ltd will not be held liable for any wrongly supplied parts whatsoever. All parts are researched and supplied on a best endeavours basis. Customers should note that we will do our best to supply parts based on information received. Except in instances of our breach of contract, Balgownie Ltd will not be liable for any return postage costs incurred if the parts turn out to be incorrect based on the customers description. These parts are subject the distance selling regulations, as above.
Swaps: Customers who order incorrect parts and subsequently send them back asking for them to be "swapped" for a different part will be charged carriage at the appropriate rate for the second delivery.
RETURNS
We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in store. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please do not use or damage the items whilst you inspect them. Do not try them in an environment that might make them dirty (e.g. in the garden). We ask that all packaging is kept for a time until you are satisfied with the item - packing will be essential for any return especially petrol powered products where a courier will not collect any unboxed item. We are unable to provide replacement boxes so please do keep the packaging.
It is your responsibility to fully inspect the item upon delivery before first use, that the item you have purchased is to your satisfaction and therefore fit for purpose. Should you notice a fault or defect with any product or find that there are missing components, please contact us immediately. Any claims for goods damaged on delivery should me made within 48 hours. We are unable to provide replacements for goods claimed to be damaged on delivery outside of this period. Failing to contact us at this early stage could affect your return/warranty entitlements.
Petrol powered machines should not be oiled or fuelled unless you intend to keep the item.
All returns must be returned in a re-saleable condition complete with all original packaging and labels, undamaged and unused. Please do not open any blister-packs unless you intend to keep the item. Should you wish to return a product, it must be in the original undamaged packaging.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to deduct from the total any amounts due by way of compensation to either repair the goods or to cover any loss.
Any items that need to be replaced must be returned to us first before a replacement can be issued.
Customers who use the Royal Mail Collection Service do so at their own cost.
Returning large palletised goods: If for any reason an item that has arrived on a pallet e.g (Lawn Tractor / Ride-on / Dumper/ Cement Mixer) needs to be returned, the item must be placed on the original pallet (or a suitable other pallet) before a collection can be arranged. The customer is responsible for ensuring the goods are suitably palletised for the return. We are not able to provide replacement pallets or assist with re-palletising the product for its return journey. We suggest holding onto the pallet the product came on.
Items delivered or transferred to locations outside of the Mainland UK - we are unable to collect or send warranty replacement items to these locations (including Northern Ireland, Channels Islands). If you require warranty replacement parts you must return the defective item to us at your cost first, and carriage will be payable for the replacement item should it be warranty (or the cost of the item if it is not).
You can read our Returns Policy in full here.
